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Updated by user Mar 21, 2016

I go to meijers now must admit ive been there a couple of times after the Amanda Harvey incident because needed a few items ASAP kids school in the morning but I only go there if necessity I transferred my prescription I'm still so offended of how I was disrespect by this teenager

Original review posted by user Feb 24, 2016

If there is Less than 1star... A very very unpleasant experience with one of the staff at jewel osco fox lake location., an Amanda Harvey ruined my experience with this store.

I go there almost everyday and this weekend my wife did groceries and since it was so crowded, she did not wait for her receipt because the receipt machine jammed. We decided to visit the store the following day so we can collect our monopoly cards and happened to speak to this girl Amanda Harvey she acted as a decision maker at that time.. we gave her the amount of the groceries$150.12 to be exact since we wrote a check and the time and the cashier's station ... She was soo unconcerned and said she can't find it but she will speak to the staff to confirm that the machine did jam and we don't have the receipt she took our name and number but no word/no call.

Today I spoke to her again while I was checking out to find out if she resolved my issue and she told me that she could not help me I asked her again at the customers station and told her that I spend $40-$45k a year in that store- is there anyway she can help me out and she bluntly said there is NO way. I told her thank you and she turned away and sarcastically sounded with some arrogance saying your welcome. That did it for me and went home and got my wife and we both went back to the store. She was showing another staff how to work the return of another customer so we waited patiently...

My wife then asked her if she had spoken to anyone and she is soooo RUDE and very disrespectful that my wife had to simply ask her if there is anyone above her that we can speak to. While my wife is talking to her another staff passed by and she completely turned to the other staff finding out if she's going to punch out... She even raised her point finger as a gesture "to hold on a second" Unbelievable what a customer service representing JEWEL OSCO I never knew this entire time that Jewel Osco has staff like her. My wife left her alone and THANK GOD Jeanie came and she is a manager., she was heading out already but did not hesitate to solve our issue it did not take more than 5-10 mins Jeanie found our receipt and we were out the door.

If there is more sincere customer service like the manager I'm sure there would be less complain. I just can not imagine that an Amanda Harvey could think to disrespect not only a paying customer but another individual with such arrogance. She should not be dealing with customer relations or interact with costumers at all. I was speechless when she raised her finger at my wife just to speak to another staff passing by.

Very rude, disrespectful, and arrogant girl. Watch out for her! And I will no longer patronize jewel Osco if the store condones this kind of behavior.

I will give my business somewhere else. Amanda Harvey gave me wrong information we got 32 monopoly cards while all along Amanda is telling me she can't help me Amanda needs training on how to treat and respect paying customers

Reason of review: Poor customer service.

Location: Fox Lake, Illinois

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Guest

She need to be fired i would never let anyone to put their finger like that in my face i work for jewel and i treat customers like i want to be treated.but that is also that store mgr foud they should take care of that on the spot making her apologize to u and ur wife she probably does that to other customers.u should filled out survey and write a letter to the corporate office dont let this just slide.honestly that will do it.

Omara Iaq
reply icon Replying to comment of Guest-1131045

Yes I did that.... Thank you

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