Jewel Osco
Reviews and Complaints
Problem with pharmacy app
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Verified Reviewer | Chicago, IllinoisI have tried for myself and some of my senior friends without internet and cannot use the just my jewel account this actually includes many more people than you think people who don't have internet pe
User's recommendation: All customers should be eligible for all discounts.
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Verified Reviewer | Chicago, Illinois2940 N Ashland Avenue Store Mgr ANGEL STEIGER - #Poor Customer Service
- Have a starbucks but now marrianos does also
- Poor service
Preferred solution: SEE MANAGEMENT AWA
User's recommendation: SHOP ELSEWHERE
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Munster, IndianaBakery complaint
I came to Jewel Osco in Munster, Indiana to purchase a pie for pie day.
The circular sale stated that the 8 inch apple pies were on sale for $3.14.
At 10:30 I entered the store and was greeted by produce. The store was clean and produce employees were constantly stocking the produce.
After my shopping at the produce department I passed the deli which was also busy, stocked and clean: I headed to the bakery.
I noticed several pies that were not on sale and were not apple. Heading to the bakery counter there was two employees and later to acknowledge the bakery supervisor.
I asked were are the apple pies that were in the circular sales paper where located? The explained that there were all sold out. I stated that it is only 10:30 and its sold out?
The employe responded the sale was for all this week and we are sold out.
She smirked and responded rudely.
I looked toward the supervisor and she looked disappointed.
After this incident I paid for my items. It was an easy and smooth transaction.
But it troubled me how the bakery was so cruel.
I called and asked to speak with the supervisor and the supervisor got on The line .
I explained my complaint, she was in agreement with me how the employee handled herself.
She then explained that if I am I. The store I can get a rain check .
That of which was not an option spoken of to me when I inquired about the sale priced pies.
I told her that I had to leave .
Nothing was said or done after this.
I am a loyal shopper.
I live in Indiana . I often get ask if I am from Illinois.
I feel that there is frustrations in the store that are lashing out at customers.
I am unhappy and would like restitution for the mistreatment that I endured
- Very clean good proces
- Nasty employees
Preferred solution: $25 gift card
User's recommendation: Smile more often. Make sure to stock up on items that are special for that specific day
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Verified Reviewer | Naperville, IllinoisTrouble with the jewel app
My support to jewel was very good and I have no problems and the problem with mh E-mail and password got resolved.
- Very clean good proces
Preferred solution: Price reduction
User's recommendation: Jewell customer service
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Verified Reviewer | Oslo, OsloOrder delivery
- Poor service
- Getting like instacart
Preferred solution: correct problem
User's recommendation: delivery read instictions
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Verified Reviewer | Merrimack, New HampshirePharmacy
I recently transfered over to Osco's because I was told there would be no problem filling my rx of Adderall, which I've been taking for 9+ yrs now & on a high dose of 20mg 3x day plus 9 other rx transfers. Got to say been on a few different adds, but as I explained to your pharmacist the Epic ( pink) ones, 1st time I've had, made me very jittery & upset my stomach so ask if he could get another brand, knowing that Sunrise, Sandoz & Lannett definitely had availability & possibly Teva.
But his response was " Corporate has contract with Epic, nothing he can do" which sounds ridiculous if what you have is hurting more than helping your customer.
Then I was suppose to pick up my Adderall Rx on the 04/21/23, unable to and were your website is soo messed up it tells me (no kidding) I have 15 Rx ready for pu, 6 are dups, 4 are dups of another, get it. So I called Sat 04/22 to make sure my rx was ready & was told unable to fill, unsure when they'll get any Adderall in. Epic says they have availability & Estimated shortage so they are allocating to existing customers only.
HELLO! Been an existing customer with Osco & picked up Adderall the past 3 months, so why would they have excluded allocating this existing customers Adderall prescription?
- Nearby
- Website and app are not smooth
- Have terrible customer service
Preferred solution: Existing customer Epic should've allocated my rx to be filled. Sunrise & Sudoz have Availability. Can't stop this med, & telling me "sorry can't fill, don't know when we'll be able to" unacceptable.But not your pharmacy concern, we're just customer
Contacted Corporate to reach a department
User's recommendation: Highly recommend
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Verified Reviewer | Chicago, IllinoisFile a complaint about being physically threatened by one of your employees.
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Verified Buyer | Round Lake, IllinoisToday I met a racist employee who should not be working at the fried chicken counter
User's recommendation: Find someone who don’t have a nasty attitude
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frankfort, IllinoisCooked food tastes old grease/ Honey wings from deli
Purchased honey wings from seli as I do every Friday! 1st Deli didn't know what rto charge me for because wings were in cold section so they decided ro charge me 8.99lb Instead of the Friday 9.99 special, so I Purchased the 8.99 anyways, get home(chicago) the wings tasted like old grease with a fishy taste!
I only warmed up 4in air fryer as I do everytime!! I called store in Frankfort & was told call cs #800, & they hung up! Mind u I was in line there for 47mins because deli put wrong tag on item, I told deli they told me to tell cashier ring it up as 9.99, in which I did, but cs said no they have to put correct tag on it. The cs rep ignored me standing there in self c.o, and attended to other customers who were ringing up.
I told her I was going to call corporate, she shrugged her shoulders as another 7-8mins went by she finally called deli & a worker went back there to tag the item for .$19.74!! I got so tired of waiting around I just purchased anyways because I spent almost an hour being ignored/embarrassed just standing there! The customer service there is terrible & will not patronize that store again!
I will stick to the south holland,IL location where customers are treated fairly!! But now as the food isn't eatable, I will have to find something else to prepare for my family!
- Variety of products
- Customer service
Preferred solution: Apology
Everything worked out on its own!
User's recommendation: Effiecient anf courteous.
Pharmacy complaint
Extremely poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
Preferred solution: Full refund
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People should honor their sale