Anonymous
map-marker Waukegan, Illinois

Problem with pharmacy app

I cant obtain any of my prescriptions through this app. I cant see any Prescription history at all, this is really a problem for me and other customers.
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Nason Zsc

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Verified Reviewer
| map-marker Chicago, Illinois

I have tried for myself and some of my senior friends without internet and cannot use the just my jewel account this actually includes many more people than you think people who don't have internet pe

People who have or can't use just my jewel account include people who are like me and try to get on but something is wrong I also shop for seniors who don't know how to get on or people who can't see or read or write but are welcome to shop in your store but can't get the discounts because they can t get anaccout. I'm going to channel seven on your side if they shop in your store they should receive your discount.
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User's recommendation: All customers should be eligible for all discounts.

Sue Ann F

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Verified Reviewer
| map-marker Chicago, Illinois

2940 N Ashland Avenue Store Mgr ANGEL STEIGER - #Poor Customer Service

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My cell phone was stolen today- and I didn't "clip" the coupon- explained to customer service and STORE MGR ANGEL STEIGER SAID he didn't care as HIS STORE does 1.3M per week- said he wouldn't help me and that he would put items back. His store tonight 5/18 was messy and dirty- granted it was 7:30 PM- i've also been there other times and both store and parking lot was in shambles- I guess since the roscoe village people don't have a kroger or a trader joe- Angel can continue on doing #POOR CUSTOMER SERVICE# POORMANGER TRAINING #JEWEL CORPORATE#KEEP YOUR CUSTOME
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Pros:
  • Have a starbucks but now marrianos does also
Cons:
  • Poor service

Preferred solution: SEE MANAGEMENT AWA

User's recommendation: SHOP ELSEWHERE

Mary R Ivg

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Verified Reviewer
| map-marker Munster, Indiana

Bakery complaint

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Jewel Osco - Bakery complaint

I came to Jewel Osco in Munster, Indiana to purchase a pie for pie day.

The circular sale stated that the 8 inch apple pies were on sale for $3.14.

At 10:30 I entered the store and was greeted by produce. The store was clean and produce employees were constantly stocking the produce.

After my shopping at the produce department I passed the deli which was also busy, stocked and clean: I headed to the bakery.

I noticed several pies that were not on sale and were not apple. Heading to the bakery counter there was two employees and later to acknowledge the bakery supervisor.

I asked were are the apple pies that were in the circular sales paper where located? The explained that there were all sold out. I stated that it is only 10:30 and its sold out?

The employe responded the sale was for all this week and we are sold out.

She smirked and responded rudely.

I looked toward the supervisor and she looked disappointed.

After this incident I paid for my items. It was an easy and smooth transaction.

But it troubled me how the bakery was so cruel.

I called and asked to speak with the supervisor and the supervisor got on The line .

I explained my complaint, she was in agreement with me how the employee handled herself.

She then explained that if I am I. The store I can get a rain check .

That of which was not an option spoken of to me when I inquired about the sale priced pies.

I told her that I had to leave .

Nothing was said or done after this.

I am a loyal shopper.

I live in Indiana . I often get ask if I am from Illinois.

I feel that there is frustrations in the store that are lashing out at customers.

I am unhappy and would like restitution for the mistreatment that I endured

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Loss:
$15
Pros:
  • Very clean good proces
Cons:
  • Nasty employees

Preferred solution: $25 gift card

User's recommendation: Smile more often. Make sure to stock up on items that are special for that specific day

1 comment
Jolyn Nfd

People should honor their sale

Joseph R Qcx

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Verified Reviewer
| map-marker Naperville, Illinois

Trouble with the jewel app

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Updated by user May 25, 2023

My support to jewel was very good and I have no problems and the problem with mh E-mail and password got resolved.

Original review May 25, 2023
To reset my phone number and reset password.reset also my account and E-mail on the account as well as my phone number.
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Pros:
  • Very clean good proces

Preferred solution: Price reduction

User's recommendation: Jewell customer service

Wayne C Qox

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Verified Reviewer
| map-marker Oslo, Oslo

Order delivery

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For one delivery was 21/2 hours late and instead of bringing to my door. they left food outside.I've talked to customer service on more then one occasion about leaving food in foyer,yet they're still doing it. I think you have a problem with communication with store.
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Cons:
  • Poor service
  • Getting like instacart

Preferred solution: correct problem

User's recommendation: delivery read instictions

Patricia S Nbk

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Verified Reviewer
| map-marker Merrimack, New Hampshire

Pharmacy

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I recently transfered over to Osco's because I was told there would be no problem filling my rx of Adderall, which I've been taking for 9+ yrs now & on a high dose of 20mg 3x day plus 9 other rx transfers. Got to say been on a few different adds, but as I explained to your pharmacist the Epic ( pink) ones, 1st time I've had, made me very jittery & upset my stomach so ask if he could get another brand, knowing that Sunrise, Sandoz & Lannett definitely had availability & possibly Teva.

But his response was " Corporate has contract with Epic, nothing he can do" which sounds ridiculous if what you have is hurting more than helping your customer.

Then I was suppose to pick up my Adderall Rx on the 04/21/23, unable to and were your website is soo messed up it tells me (no kidding) I have 15 Rx ready for pu, 6 are dups, 4 are dups of another, get it. So I called Sat 04/22 to make sure my rx was ready & was told unable to fill, unsure when they'll get any Adderall in. Epic says they have availability & Estimated shortage so they are allocating to existing customers only.

HELLO! Been an existing customer with Osco & picked up Adderall the past 3 months, so why would they have excluded allocating this existing customers Adderall prescription?

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Pros:
  • Nearby
Cons:
  • Website and app are not smooth
  • Have terrible customer service

Preferred solution: Existing customer Epic should've allocated my rx to be filled. Sunrise & Sudoz have Availability. Can't stop this med, & telling me "sorry can't fill, don't know when we'll be able to" unacceptable.But not your pharmacy concern, we're just customer

Anonymous
map-marker Naperville, Illinois

Contacted Corporate to reach a department

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This was mis-filed under pissed consumer. I have no issue at all and I was surprised to see this email.
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User's recommendation: Highly recommend

Mablereese C

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Verified Reviewer
| map-marker Chicago, Illinois

File a complaint about being physically threatened by one of your employees.

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Verbally insulted by an employee, and accused of not paying for my potato chips. The matter needs to be further discussed, employee was totally wrong adding to do bodily harm to me, the customer.
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Maelyn Jtx

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Verified Buyer
| map-marker Round Lake, Illinois

Today I met a racist employee who should not be working at the fried chicken counter

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Jewel Osco - Today I met a racist employee who should not be working at the fried chicken counter
I was at the chicken counter waiting to be serve an employee saw me but totally ignored me I was wait like more than 6 minutes a white customer walk up and the employee came up and look at the white lady and ask what she want. The white lady told her to serve me first by pointing to me. Employee wasnt happy but did what the lady asked. I thanks the lady instead of the employee
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User's recommendation: Find someone who don’t have a nasty attitude

Yolanda J Wib

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Verified Reviewer
| map-marker Frankfort, Illinois

Cooked food tastes old grease/ Honey wings from deli

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Jewel Osco - Cooked food tastes old grease/ Honey wings from deli

Purchased honey wings from seli as I do every Friday! 1st Deli didn't know what rto charge me for because wings were in cold section so they decided ro charge me 8.99lb Instead of the Friday 9.99 special, so I Purchased the 8.99 anyways, get home(chicago) the wings tasted like old grease with a fishy taste!

I only warmed up 4in air fryer as I do everytime!! I called store in Frankfort & was told call cs #800, & they hung up! Mind u I was in line there for 47mins because deli put wrong tag on item, I told deli they told me to tell cashier ring it up as 9.99, in which I did, but cs said no they have to put correct tag on it. The cs rep ignored me standing there in self c.o, and attended to other customers who were ringing up.

I told her I was going to call corporate, she shrugged her shoulders as another 7-8mins went by she finally called deli & a worker went back there to tag the item for .$19.74!! I got so tired of waiting around I just purchased anyways because I spent almost an hour being ignored/embarrassed just standing there! The customer service there is terrible & will not patronize that store again!

I will stick to the south holland,IL location where customers are treated fairly!! But now as the food isn't eatable, I will have to find something else to prepare for my family!

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Loss:
$20
Pros:
  • Variety of products
Cons:
  • Customer service

Preferred solution: Apology

Anonymous
map-marker New York, New York

Everything worked out on its own!

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Could use more sale items. Overall Im satisfied! Jewel Broadway and Berwyn Chicago. I know. I reccomend! The best. Roxanne
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User's recommendation: Effiecient anf courteous.

Michael D Jhp
map-marker Chicago, Illinois

Pharmacy complaint

Evanston osco Howard & Kedzie will not have my new rx for 3 - 4 hours When I brought it in they said 2 -3 hrs .. now it's longer. I had oral surgery today & am in pain.
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Shaela Aec
map-marker Baltimore, Maryland

Extremely poor customer service

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The Jewel on Chicago Avenue need huge amounts of help Cashier on phone during customer transaction messed up transaction. Customer expected to carry items so customer service can fix it. Once at customer service they cant pull up receipt and have to start over again. Once items are at customer service item is missing. By this point I am extremely frustrated and abandon transaction and shopping altogether. Highly upset.
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Ruth B Enj

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Verified Reviewer

Overcharged

I called earlier today to cancel an order 6054**** and was told it would be canceled snd refunded to my credit card account. Then I redid an order with changes made and now I checked my credit card account and I have been charged for 2 orders! And both orders have the same number! Please make my refund of the first order as I had been told would be made.
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Loss:
$42

Preferred solution: Full refund