Teresa F Nqo

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Verified Reviewer
| map-marker Chicago, Illinois

Deli visit

Jewel Osco - Deli visit
Went to Jewel Osco at 1743 west Howard Chicago illinois. Ordered Honey Barbeque wing dings. Got home they were hard and crispy. Seemed like they were rejects. Called store and they thought it was a joke and stated well they been sitting all day naturally they gonna be hard. And hung up the phone. Never buying chicken at jewel.
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Loss:
$9
Pros:
  • Convenient location
Cons:
  • Better customer service

Preferred solution: Full refund

User's recommendation: Don't buy wing dings

Jacque Q

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Verified Reviewer

Products and staff

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Jewel is one of the few places that has lower sodium canned products, even in the Signature brand. I happened upon them and told my cardiologist team. They were unaware, grateful for the information and will let there other clients know. Thank-you. I also commend your staff working in these times and doing so with a smile. They are essential service which I am grateful for. .
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Peter M Jme

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Osco Pharmacy Folks Are Top Notch!!! Fine Folks....

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Jewel Osco on Grand n Green Bay in Waukegan... My scripts were lost or delivered to the wrong place and the folks at Grand n Green Bay were kind enough to personally deliver them to me today... Such nice folks at that store... It's no wonder that I've been going to them for years... Thank You for going above and beyond to do for someone that really needs to Thanks You Again for what you do... Thank You So Much... Peter M
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User's recommendation: These Folks Won't Let You Down...

Vilma P Khv

Coronavirus

Jewel is lacking concern for the health of its employees. None are provided with mask as a least minimum amount of protection from this coronavirus pandemic. Jewel, please concern yourselves with the fact that your employees have families, children to come home to. HAVE A HEART!
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Preferred solution: Let the company propose a solution

Renee T Txa

Honor your cashiers

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I feel Jewel should honor your cashiers You should follow suit and give cashiers an extra $2.00 per hour like Walmart and Amazon is doing. You cant say you dont have the funds to do so. Your sales have been out the roof in this pandemic. I ask that you do the right thing and pass it on!
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Pros:
  • Close to home
Cons:
  • Somewhat expensive

Preferred solution: Give your cashiers more money

Anonymous
map-marker Round Lake, Illinois

App0ligize to deli worker

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Went to pick up chicken order with my wife on Saturday in fox lake the woman was looking for order and couldn't find it all it was scattered everywhere, she did get it together after a few minutes but,my wife was not kind to her , her comment was good thing we didn't die waiting ,the woman froze then turned to leave very upset ,we're truly sorry for the comment!
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User's recommendation: Be nice to others you never know

Natan D Hvc

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Verified Reviewer
| map-marker Deerfield, Illinois

Sevice at check out

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A mean woman checking us out and man throwing stuff violently into the bag ruining all the groceries
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Loss:
$15
Pros:
  • Lots of food
  • Big store
Cons:
  • Rude costumes
  • Workers that do not know anything
  • Mean workers

Preferred solution: Deliver product or service ordered

Tman P

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Verified Reviewer
| map-marker Oswego, Illinois

Bad experience at self check

Jewel Osco - Bad experience at self check
When I was at the store. I was using the self check out. My items were slow to scan. You quick look up didn't really do much help. I waited over 10 minutes to get help. Your dumb scale or system was Malfunctioning. I had my items scanned. I was trying to pay for 10 minutes. I was going to leave my items their. Very bad customer service making someone wait 10 minutes to pay. They just scanned their bar code on their shirt to clear the easy error on your guys part. This should of never happened.
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Pros:
  • Prices were okay
  • Local
Cons:
  • Slow service bad technology stuff is out of stock a lot

Preferred solution: Apology

User's recommendation: Stay away from store if short staffed. They need to hire more people

Paulette K Pwo

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Verified Reviewer
| map-marker Wilmette, Illinois

Dated chocolate chips

Jewel Osco - Dated chocolate chips
Updated by user Jan 08, 2024

Will do and see if I encounter again a similar situation

Original review Jan 07, 2024
Bought on sale Nestle Toll House semi sweet chocolate morsels before Christmas. Just opened one packet today only to discover the morsels are whitish I.e. sign of old chocolate. I no longer have the receipt for that purchase but it is not the first time that I experience such a situation (old chocolate)
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Loss:
$4

Preferred solution: Improved rules at store to avoid repeat of same occurrence

User's recommendation: Keep your receipt until you open packaging

nadine g Lgf

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The pharmacy manager at Jewel/Osco at 811 Elmhurst rd is by far the best, most courteous, kind and helpful pharmacist that I have ever encountered as a customer or professionally as a rRegistered Nurs

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Jewel Osco - The pharmacy manager at Jewel/Osco at 811 Elmhurst rd is by far the best, most...
The pharmacy manager on more than one occasion went above and beyond to see to it that my husband and my prescriptions were filled appropriately. He has been very helpful with checking other stores for specific manufacturers, ensuring that we are well-informed of the most current vaccinations (we are elderly). He always greets us with a smile, although we can see that he is very busy. It is so refreshing to have this kind of service when we need it he truly goes above and beyond. We just wanted to thank him as his deeds do not go unnoticed by his customers/patients. N. Sykes and spouse.
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Preferred solution: nothing

User's recommendation: You cannot go wrong with using this pharmacy.

Robert P Fgl

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Digital coupon

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I think it is unfair to customers that they have to fool with digital coupons. My store ( Palos Heights) has a lot of Senior Citizens who dont know how to use the digital coupon. Not Fair at all. Those are the people that need the savings the most
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Preferred solution: Nothing for me

User's recommendation: No digital coupon

Phillip W Slj
map-marker Oak Forest, Illinois

Pharmacy staff member gave inaccurate information over the phone

I called the pharmacy at the Oak Forest location to ask whether a Tetnis shot would be available at the pharmacy. The woman said yes.

I asked her how much it would cost and she said that there was no way of checking over the phone and that I would have to come in to the store. I drove to the store and talked to a nice young lady who helped me. I asked her about having to come in personally to get the cost of the vaccine and she said she could have given me the cost over the phone. I was not happy about having to come to the store personally to get that information.

Luckily, I was able to get the vaccine under my insurance. I am very disappointed in the customer service that I received from the woman on the phone.

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Preferred solution: Better customer service from the woman I talked to on the phone.

User's recommendation: Hopefully, you don't get that woman on the phone.

1 comment
Guest

Come on man. She should have told you the reason was to see your insurance card. You ended up getting the vaccine at no extra hassle and on your insurance.

Pam S Xli

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Verified Reviewer

Customer reward point system

Why do you expire customers points at the end of the month? Im a senior citizen and live alone. I dont spend enough because of the above situation to earn 100 points a month. They should roll over from month to month for people like me or single people who arent seniors too! This is VERY unfair to us Were being penalized because we dont have families and are on a fixed income (for seniors) Rethink this unfair and discriminatory policyplease!
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Preferred solution: My points reinstatement

Sandy L Ayg
map-marker Lisle, Illinois

Rude employee

The self-help line cashier Adela (a female worker with an Eastern European accent) has been at the Jewel Store (1156 Maple Ave, Lisle, IL ) for a long time. One thing that she has been very consistent with during all these years is her rude, bossy, discriminatory & unprofessional attitude towards customers. More than one time, I needed help with the Jewel clipped coupons, instead of helping, she treated me with sarcastic remarks. She is the kind of worker who drives customers to Jewel's opponents.
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Preferred solution: Jewel needs to have the honest feedback from customers

User's recommendation: pick another cashier

Sandra M Rzs

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Verified Reviewer
| map-marker Lewiston, Maine

I was given incorrect vaccine

I was given a covid vaccine when i went in for an rsv and flu vaccine. I discussed several times with pharmacist who still gave me covid vs the flu. I am not happy with this, not sleeping. Tearful often. This is unacceptable that this occurred. I did not want further covid vaccines. They terrify me. I have had adverse reactions. A company rep was to check back in with me and never did. An incident report was filed. It occurred first week of January 2024.
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User's recommendation: Don't use osco

Eduar Voi
map-marker Naperville, Illinois

Need a W9 form for taxes

We need a 2023 w-9 form . We were doing price checks for Jewel in 2023 We never received the tax info Need a copy ASAP
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